Thanks for visiting our website owned by The Learn Centre. This policy explains the what, how and why of the information we collect when you visit our website, or you use our Services. It also explains the specific ways we use and disclose that information.
We take your privacy extremely seriously, and we never sell your data for sales or marketing use. Our aim is to be as clear and open as possible about what we do and why. We aim to respect your privacy and are committed to protecting the confidentiality of your personal information.
Who are we?
The Learn Centre Ltd, 3A Penns Road, Petersfield, Hampshire, GU32 2EW
Company Number: 3652566
Tel: 01798 861111
These definitions should help you understand this policy and add clarity to any terms/labels we use. When we say “we,” “us,” “our” and “The Learn Centre” we are referring to The Learn Centre Limited. We are incorporated in England and Wales, we provide training courses, qualifications, memberships, helpdesk support and advice to all stakeholders involved in the payment of employees and the associated legislation.
When we say “Customer,” we are referring to the persons or entity that is registered with us to use our Services. With regards to “Service” we are referring to our products pertaining to payroll stakeholders. When we say “you,” we are referring either to a Customer or to some other person who visits our Website. “Personal Information” means any information that identifies or can be used to identify you directly or indirectly, including, but not limited to, first and last name, email address, occupation or other demographic information.
If you have any questions or comments, or if you want to update, delete or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please contact us at the above address
Why we process your personal data
We process your personal data on the basis of Contractual Obligation or Legitimate Interest, but only where necessary for the purpose we collected it for. Where the Learn Centre relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of employees or workers and has concluded that they are not.
The main reasons for processing your personal data are:
How long we keep your data
The length of time we hold data will depend on your relationship with us and the purpose for which we hold your data.
The Learn Centre will hold your personal and learning data for the duration of your course or courses with the organisation and for a reasonable period thereafter depending upon administration requirements and audit history requirements from appropriate third parties such as awarding bodies. This will typically be 1-6 years. Some parts of the data may be held until expressly asked by you to delete it, for example sufficient information to be able to validate your qualification level if asked to do so by you in the future.
Members and learning customers:
The Learn Centre will hold your personal data for the duration of your membership and for a reasonable period thereafter depending on sales, marketing, administration requirements and audit history requirements from third parties. Some parts of the data may be held until expressly asked by you to delete it, for example sufficient information to be able to validate which courses you attended if asked by you to do so.
Prospects and others:
We will hold your data for up to 2 years after you have last interacted with us, for example by requesting information, visiting our website or opening emails from us.
How we Collect Information About You
a. About You: When you sign up for and use the website or Service, consult with our customer service team, send us an email, post on our blog, or communicate with us in any way, you are voluntarily giving us information that we collect.
b. Automatically: When you browse our website or use or Service, we may collect information about your visit to our website, your usage of the Service, and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our website or Service
c. IP address lookup: We use third parties to provide information about visitors to our websites. When you visit our website we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.
d. Cookies, tracking & beacons: We may use various technologies to collect and store information when you use our website or Service, and this may include using cookies and similar tracking technologies, such as pixels and web beacons, to analyse trends, administer the website, track users’ movements around the website and Service, serve targeted advertisements, and gather demographic information about our user base as a whole.
f. Who will see your data: Your data will be seen and used by employees of The Learn Centre. We operate a role-based access policy for personal data. What this means, is that an employee will only have access to personal data, if they need that access to do their job. Your data may be shared with third parties to allow the fulfilment of contracted goods or services. For example, if you do a qualification with us some data will be shared with the Awarding Body Pearson BTEC. It will not be shared with third parties for marketing purposes. When we do have to share information with third parties, we take steps to protect your information by requiring these third parties to use the information we transfer to them in a manner that is consistent with this policy.
Some processing of your data done to perform our contractual obligations, and related communications to you, are a condition of doing business with us.
You may express preferences in terms of what marketing communications you receive, including unsubscribing from some or all such communications.
Data Collected about Other Individuals
As you use our Service, you may import Personal Information into our system about other individuals - for example you may register other people from your company to access your membership privileges. You are responsible for making sure you have the appropriate legal permission for us to collect and process information about those individuals as outlined in our terms and conditions.
Public Information and Third-Party Websites
a) Blog and news articles. We have public blogs and news articles on our website. Any information you include in a comment on our blog or news articles may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, please contact us.
b) Social media platforms and widgets. Our website includes social media features, such as the LinkedIn share button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. We also maintain presences on social media platforms including Facebook, Twitter, and LinkedIn. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
We may, from time to time, offer surveys, contests, sweepstakes, or other promotions on our websites, software or through social media (collectively “Our Promotions”). Participation in Our Promotions is completely voluntary. Information requested for entry may include personal information such as your name, address, phone number, email address, username, and similar details. We use the information you provide to administer Our Promotions. We may also, unless prohibited by the Promotion’s rules or law, use the information provided to communicate with you, or other people you select, about our Services.
You have certain rights given to you by law, that means you have an amount of control over your personal data that we process.
Right to complain to the Information Commissioners Office (ICO): If you are not happy with an aspect of how The Learn Centre are processing your data, you can lodge a complaint to the supervisory authority, which is the ICO. (www.ico.org.uk)
Before it gets to that situation, please make sure you contact Us.